Privacy Policy

Lolly Spins Casino respects the privacy of players in Australia and aims to handle personal information in a clear, careful and responsible way. This policy applies to information collected through the website, account registration and management, gameplay, payments, customer support, promotions and other related services. It also applies to information collected when a player browses the website without signing in, where that information can be connected with the player or their device.

Personal information means information or an opinion that identifies a person, or that could reasonably be used to identify them. The information handled by Lolly Spins Casino depends on how a player uses the website and which services are requested. Some information is needed to provide an account or meet legal and security requirements. Other information, such as certain cookie or marketing information, may be controlled through available settings or choices.

By using the website, a player acknowledges that information may be handled as described in this policy. Where consent is required, Lolly Spins Casino will seek consent in an appropriate way. A player may withdraw consent for marketing at any time, although withdrawing consent does not affect processing that is needed for account operation, security, responsible gambling controls, legal compliance or other legitimate service purposes.

Keeping information accurate

Players should provide information that is accurate, complete and current, and should update it when circumstances change. Accurate information helps Lolly Spins Casino operate an account, complete verification, process transactions, respond to enquiries and apply security controls. If information is incomplete or cannot be verified, access to some services may be restricted while the matter is reviewed.

Lolly Spins Casino may collect information directly from a player, automatically from the device used to access the website, or from service providers involved in verification, payment processing, security and technical operations. The types of information typically handled include the following:

• Account details, such as a player’s name, date of birth, residential details, username, login information and other details provided during registration or account management.
• Identity and verification information, which may include copies or details from identity documents, information used to confirm age and location, and information needed for customer due diligence or account checks.
• Payment and transaction records, such as deposits, withdrawals, payment method information, transaction amounts, account balances, gaming activity and related records. Payment information may be handled by external payment providers and may not be stored in full by the website.
• Communications and support information, including messages, enquiries, feedback, documents and records of interactions with customer support.
• Device and technical information, such as an internet protocol address, browser type, operating system, device identifiers, language settings, time zone, access times, pages viewed and general interaction information.
• Cookie and similar technology information, including preferences, session details, security signals, website performance information and information about how the website is used.
• Marketing and preference information, including whether a player has chosen to receive promotional communications and the player’s responses to those communications.

Main purposes for using information

Information is used to create, operate and maintain player accounts; provide casino services; process deposits and withdrawals; confirm identity, age and eligibility; communicate about account activity; provide customer support; and keep the website functioning. It may also be used to understand and improve website performance, personalise available settings, manage promotions in accordance with their terms, and investigate technical problems.

Information is also used for security, fraud prevention and responsible service controls. This may include detecting unusual activity, preventing unauthorised access, identifying attempted fraud, reviewing payment risks, protecting players and the website, and applying account restrictions where necessary. These checks may involve comparing information supplied by a player with information from appropriate verification or payment service providers.

Lolly Spins Casino may use information where it is necessary to provide a requested service, meet a legal or regulatory obligation, protect the website and its users, prevent fraud or misuse, respond to a player, or pursue another lawful purpose. Where processing relies on consent, a player may withdraw that consent as described in the section about privacy rights.

Cookies and similar technologies

The website may use cookies and similar technologies to remember preferences, keep sessions secure, support account functions, understand website usage and improve performance. Some cookies are necessary for the website to operate, while others help with analytics, preferences or relevant communications. Cookies may store a small amount of information in a browser and can help the website recognise a returning device, but they do not necessarily identify a player by name on their own.

Players can manage or remove cookies through their browser settings. Blocking or deleting cookies may affect the way some website features work, including sign-in, preferences, security functions or other account services. Browser settings differ, so players should review the controls available in the browser and device they use. Where the website provides additional cookie or privacy controls, those choices may also be available through the relevant settings.

Sharing information

Information may be shared where reasonably necessary to provide services or meet the purposes described in this policy. This can include sharing with technology, hosting, customer support, payment, identity verification, fraud prevention, security, analytics and communications providers. Service providers are expected to handle information only for appropriate business purposes and to apply suitable confidentiality and security measures.

Information may also be disclosed where required or permitted by law, to respond to a lawful request, protect the rights and safety of players or others, investigate suspected fraud or misuse, enforce applicable terms, or support a business change such as a transfer of services. Lolly Spins Casino does not intend to sell personal information as a standalone product. Any sharing for marketing or similar purposes will be handled in accordance with applicable requirements and the choices available to players.

Security of personal information

Lolly Spins Casino uses reasonable administrative, technical and organisational measures to protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure connections, monitoring, verification procedures and limits on who can view information. No online service can guarantee complete security, so players should use a strong password, keep login details confidential, avoid using shared devices for account access and contact support if they suspect unauthorised activity.

If a data security incident occurs that is likely to cause serious harm, appropriate steps will be taken in line with applicable requirements. This may include investigating the incident, taking steps to contain or reduce its effects and providing notifications where required.

How to exercise your data rights

Players can contact support@lollyspinscasino.best to ask how their personal information is handled or to exercise available privacy rights. Requests should explain what the player is asking for and include enough information to help locate the relevant account or records. For security, Lolly Spins Casino may need to verify the identity of the person making a request before providing information or changing account details.

• Access: request a copy of personal information held about you, together with general information about how it is being used, where applicable.
• Correction: ask for inaccurate, incomplete or out-of-date personal information to be corrected or updated.
• Deletion: ask for personal information to be deleted where there is no continuing lawful or operational reason to retain it. Some deletion requests may be limited by legal, security, transaction or dispute-related requirements.
• Withdrawal of marketing consent: ask for consent to receive marketing communications to be withdrawn. Players can also use an unsubscribe option in a marketing message where one is provided. Account, service, security and legally required communications may still be sent.
• Other privacy enquiries: ask questions about cookies, information sharing, security measures or the handling of a particular type of personal information.

Lolly Spins Casino will consider requests in accordance with applicable privacy requirements. A request may be refused or limited where an exception applies, such as where providing or deleting information would affect the rights of another person, compromise security, interfere with fraud prevention, or conflict with a legal obligation. If a request cannot be completed in full, the reason and any available alternatives will be explained where appropriate.

Retention and account closure

Personal information is kept only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted. Closing an account does not automatically result in immediate deletion of every record. Some account, identity, payment, transaction, security and support records must be kept for a period required by law, or may need to be retained to prevent fraud, resolve disputes, enforce terms, maintain financial records or respond to lawful requests.

When information is no longer required, reasonable steps will be taken to delete it, anonymise it or securely dispose of it. Information that is retained may be subject to access restrictions and will continue to be handled in line with applicable privacy and security requirements.

Children and young people

The website is intended for people who are legally permitted to use online gambling services. Lolly Spins Casino does not knowingly seek to collect information from people who are not eligible to use the service. If a parent, guardian or another person believes that ineligible information has been provided, they should contact support@lollyspinscasino.best so the matter can be reviewed.

Changes to this policy

This Privacy Policy may be updated when services, technology, privacy practices or legal requirements change. The latest version will be made available on the website and will apply from the date shown or from the time it is published, as appropriate. Players should review the policy from time to time, particularly before providing new information or using a new website feature. Continuing to use the website after an update indicates that the player has read the revised policy, subject to any consent requirements that apply.

For privacy questions, access, correction, deletion or marketing consent requests, contact support@lollyspinscasino.best.